Frequently Asked Questions
How do I login?
How can I get a user id to access the team related pages?
Our team forgot their password. How do we get it re-sent?
Can I reset our team password?
Why does the schedule page list not show a lot of entries?
Why is my team not in the Team list?
What are the location abbreviations?

Q: How do I login?
To go to the login page you click on the "Log In" link (shown below) at the top right of any web page.

Once on the Login page, enter your team's user id and password then click 'Login'. The user id is NOT case sensitive however the password IS case sensitive.



Q: How can I get a user id to access the team related pages?
Once a team is formed, the coach will receive a system user id and password. This user id and password is to be shared amongst team officials who require access to this site.
Officials requiring access are the head coach and manager. Sometimes a third person is included if the manager's job is shared or another person helping out.
Each team official will share the SAME user id and password. Each contact assigned to the team will receive scheduling notification emails from the system.



Q: Our team forgot their password. How do we get it re-sent?
At any point, a team's user id and password can be resent by the system.
Go to the Login Screen by clicking the "Log In" link (shown below) at the top right of the web site.

Select your team within the Forgot User Id/Password section. Click the 'Email Team Contacts' link.(shown below)

An email will be sent to all team contacts.



Q: Can I reset our team password?
Yes. The scheduling site now has change password functionality. Once logged on, the link to change your team password is at the top left beside the Log out link.



Q: Why does the schedule page list not show a lot of entries?
The ice schedule is too large to show all rows. By default, only today's schedule initially shows.
More scheduled items can be retrieved by altering the Ice Schedule Search Criteria.(show below)

Enter different 'Between Date' and/or 'and Date' to retrieve more data. In addition, specific Teams, Locations, and/or Schedule Types can also be selected.
Click 'Search' to perform the new retrieve.



Q: Why isn't my team in the Team list?
There are too many teams to display in one list. Pick a Sub Category first (shown below) and the Team drop down list will be populated with the associated teams.



Q: What are the location abbreviations?
The following is the list of location abbreviations and full names.

Location Abbreviation Location Description
KRC-A KRC Arena A
KRC-B KRC Arena B
BSP-MA Bell Sensplex Mattamy
BSP-CT Bell Sensplex Can Tire
BSP-SC Bell Sensplex Scotiabank
BSP-PI Bell Sensplex Paladium Insurance
ML Mlacak
JAC Jack Charron
RAC RA Centre
CU-A Carleton University A
CU-B Carleton University B
MRC-N Minto Recreation Centre North Arena
MRC-S Minto Recreation Centre South Arena
GRC-A Goulbourn Recreation Complex Arena A
GRC-B Goulbourn Recreation Complex Arena B
NSP-01 Nepean Sportsplex Arena 01
NSP-02 Nepean Sportsplex Arena 02
NSP-03 Nepean Sportsplex Arena 03
Bell Bell High
Belltown Belltown Dome
JLeroux Johnny Leroux